International Shipping Policy

 

Thank you for choosing our Delta Charms for your international orders. Please review our international shipping policy below:

1. Processing Time: Our processing time for international orders is up to 5 business days. This allows us to prepare and package your items with the utmost care. Please note that processing time does not include weekends or public holidays.
2. Delivery Time: Our estimated delivery time for international orders is approximately 2-3 weeks, depending on the destination country. Delays may occur due to customs clearance procedures, local postal services, or unforeseen circumstances beyond our control. We appreciate your patience during transit.
3. Shipping Methods: We offer international shipping through reputable courier services to ensure reliable and timely delivery of your jewelry. The specific courier and shipping method will be determined based on the destination and availability of services in your country.

4. Shipping Costs : Shipping costs for international orders will be calculated at the checkout based on the destination country and the weight of the package. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

5. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the customer. We recommend checking with your local customs office for more information.

6. Order Tracking: We provide order tracking for international shipments whenever available. You will receive a tracking number via email to monitor the progress of your package. Please note that tracking updates may vary depending on the destination country and the postal service used for delivery.
7. Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain countries or regions where shipping is restricted due to import regulations or shipping constraints. If your country is not available for selection during the checkout process, please contact our customer support team for assistance at deltacharms@gmail.com or send us DM on Instagram.
8. Order Issues and Support: In the event of any issues with your international order, such as delayed delivery or customs-related concerns, please contact our customer support team. We will do our best to assist you and resolve any shipping-related issues promptly.
9. Returns/Exchanges: Please note that returns and exchanges for international orders are strictly not possible. We encourage you to carefully review the product details, specifications, and sizing information before making a purchase.

10. Address Accuracy: It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be held liable for any delays or losses resulting from incorrect or incomplete shipping information.

11. Order Issues or Damaged Shipments: In the event of any issues with your international order or if the shipment arrives damaged, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the matter as promptly as possible.

Please note that the above terms and conditions apply specifically to international orders. For domestic orders, please refer to our regular shipping policy.

If you have any further questions or need assistance with your international order, please don't hesitate to reach out to our customer support team at deltacharms@gmail.com. We appreciate your trust in our jewellery and will ensure a smooth and enjoyable shopping experience.